This Privacy Policy statement sets out the data processing practices carried out by Save Water Save Money Limited (SWSM) and The Water Conservancy (TWC) when you visit and use The Water Conservancy Marketplace platform at https://directory.smartwateradvice.getwaterfit.com/ (the “Site”).
SWSM and TWC understand the importance of protecting the Personal Information.
Save Water Save Money Limited is a limited company incorporated and registered in England, UK with the company number 06106360.
The Water Conservancy is a not-for-profit organisation whose registered office is lvl 6, 75 Elizabeth St, Sydney, NSW, 2000 ABN: 54 117 907 285 (“TWC”)
SWSM manages the Site on behalf of The Water Conservancy.
Your privacy rights in relation to this website are governed by the following terms of this privacy policy.
This Privacy Policy only covers the Site. The Site includes links to third-party websites. These are governed by their own privacy statements, and neither SWSM nor TWC are responsible for third party operations, including but not limited to their information practices. Users submitting information to or through the linked websites should review the privacy statements of these sites before providing them with Personal Information.
Personal Information collected in Australia will not be transferred outside of the jurisdiction.
Data Protection Officer
SWSM appoints a data protection officer who coordinates Data Protection management across the entire company and can be contacted by writing to:
The Data Protection Officer
Save Water Save Money
PO Box 777, Banbury, OX16 6QN, UK
Or emailing:dataprotectionofficer@savewatersavemoney.com
SWSM and TWC collect the following information from visitors to the Site:
This does not affect any of your rights outlined in this privacy policy.
TWC processes Personal Information collected via the Site for the purposes of:
TWC does not sell Personal Information collected or use your Personal Information for any other purposes than those stated above.
TWC will only process your information for as long as we have a relevant legal basis to do so. The above processing is conducted under the legal basis of performance of a contract.
TWC will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we consider the new purpose to be incompatible with the original purpose of collection, we will conduct a Privacy Impact Assessment or contact you to request your consent for further processing. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us atinfo@thewaterconservancy.org
TWC may also provide information to a statutory body when under a legal obligation to disclose your Personal Data to them.
If TWC is acquired by a third party, Personal Data held by it about its customers will be one of the transferred assets. We process your Personal Data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your Personal Data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
The Site uses cookies to provide you with customised information. For more information about cookies and how we use them, please read our Cookies policy.
SWSM and TWC take the processing of your information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We shall take all reasonable steps to protect your Personal Information. All the data collected by us is stored on a secure server in Australia only. The secure server software encrypts all information you input before it is sent to us. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Information only for those employees who require it to fulfil their job responsibilities. SWSM is accredited in the UK with the ISO27001 Information Security Management Standard.
TWC will only retain your Personal Data for as long as is necessary to perform the purpose for which it was collected.
As standard we erase all customer data after 6 years from the point of our last transaction unless required by statute to retain for a longer period.
You have rights in relation to any information we hold about you. If you wish to access your Personal Information you may make a formal subject access request by contacting TWC.
The information you request must relate to you or another person that you have authority to act on their behalf. TWC will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, TWC reserves the right to refuse your request for access to Personal Information.
The rights you have in relation to the Personal Data we hold regarding you are:
The Right to Object
You have the right to object to us handling your Personal Information when:
Please send your request to TWC (please emailinfo@thewaterconservancy.org). We will respond to your request within one month.
The Right to Rectification
You have the right to require us to rectify any inaccurate Personal Information we hold about you. You also have the right to have incomplete Personal Information we hold about you completed, by providing a supplementary statement to us.
The Right to Restriction
You can restrict our processing of your Personal Information where:
Where you exercise your right to restrict us from using your Personal Information, we will then only process your Personal Information when you agree, except for storage purposes and to handle legal claims.
The Right to Data Portability
You have the right to receive the Personal Information we hold about you in a structured, standard machine-readable format and to send this to another organisation controlling your Personal Information.
The Right to Erasure
You have the right to require us to erase your Personal Information which we are handling in the following circumstances:
The Right to Withdraw Consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your Personal Information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Please send your request to TWC (please emailinfo@thewaterconservancy.org). We will respond to your request within one month.
The Right to Complain
You have the right to issue a complaint directly with the UK Information Commissioners Office, the data protection supervisory authority for England and Wales (https://ico.org.uk/concerns/), the Office of the Information Commissioner Queensland (https://www.oic.qld.gov.au/about/privacy/make-a-privacy-complaint) or the Office of the Australian Information Commissioner (https://www.oic.qld.gov.au/about/privacy/make-a-privacy-complaint)
Alternatively, complaints may also be referred to a number of services as set out below:
Australian Information Commissioner
The Australian Information Commissioner receives complaints under the Act. Complaints can be made:
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
By phone: on 1300 363 992
By fax: on +61 2 9284 9666
In writing:
Address your letter to the Australian Information Commissioner at the:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
OR
Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601 NSW 2001
Questions about the marketplace privacy policy
If you have any questions or complaint regarding how TWC has handled your Personal Information, please don’t hesitate to contact us atinfo@thewaterconservancy.org
Changes to this privacy policy
We may change this Privacy Policy at any time by posting a revised version of it on this site. The date of the changes will be listed in the "Last updated" section below.
Last updated: October 2024
